Ishai Lingan
ishai1856@gmail.com • LinkedIn
Baltimore, MD 21215 • 909-435-7007
Areas of Expertise
• IT Service Development
• Data Center Operations
• Process Optimization
• Market & Trend Research
• Analytical Problem Solving
• Cost-Eectiveness Analysis
• IT Supply Chain Management
• Business Development
• SQL, R, SAS, Python, and Bash
• Strategic Planning & Execution
• Delivery & Infrastructure
• Root Cause Analysis
• Lean Six Sigma
• Project Lifecycle Management
• Cross-functional Collaboration
Professional Experience
Technical Program Manager, Google, Remote January 2023-February 2025
• Carry out “Run the Business” Operations for Google’s scaled cluster networks, including storage, compute,
TPU and GPU based AI/Machine learning systems.
• Execute the workow of network demand planning with a particular focus on response to a supply chain
shortage.
• Conduct cross-functional meetings with other departments to align objectives and improve deliverables.
• Develop SQL code and data pipelines for tracking and analyzing key metrics
• Validate all data center facing network expansion and turnup plans.
• Design a KPI methodology that scales the organization to provide an OpEx/CapEx impact trend line by
department. This serves as an “impact compass” over time to tell whether the department, PMO, or bet is
having a positive or negative eect going into the QBRs.
• Perform deep analysis of many aspects of eet maintenance PMO including productivity, value-add, and
ownership.
• Design KPIs for continuous improvement that show process value and measure improvements over time.
• Build customized dashboards for cluster networking and eet maintenance operations with an integrated
system for anomaly detection and prediction of department metrics.
• Develop a lean system to reduce the impact of customer-facing downtime of Google’s highest tier hosts from
weeks to hours. This lowers the time to repair, improves the rst pass yield, and reduces the defect rate of
customer-facing hosts.
DT3 / DevOps Engineer / Operations Analyst, Google, Moncks Corner, SC 2022-2023
• Performed deep analysis of eet reliability, including linear regression and k-means cluster analysis.
• Produced DCIM system from ground zero within four months, aimed at performing continuous monitoring
and anomaly detection on host health and connectivity status. The system allows for predictive part failure
analysis and enables technicians to process hosts tasks in large batches.
• Crafted dashboards with automated visualizations of eet health to optimize and augment workows.
• Diagnosed problems over every accessible host in Google eet HWOps repair queue concurrently by
crafting highly parallelized automation programs.
Data Center SiteOps Engineer, Pandora Media, San Jose CA 2015 – 2016
• Anticipated a globally impacting site scale event (complete cold air loss across an entire pod) and responded
promptly to reduce impact to seven downed individual hosts.
• Developed custom kernel/initrd to minimize hours of host deployment process. Upheld server and network
infrastructure through implementing broad-ranging skills, while learning to use Jira and Nagios.
• Extended and managed 1400 to 1600 node Hadoop cluster to attain optimum outcomes.
Chief Operating Ocer, JFSC.TV, Beverly Hills CA 2006 – 2011
• Co-Created and managed an early social media network that reached over 5 million users, including
celebrities like Jimmy Kimmel, Jerry O’Connell, Howard Stern, and many others. The site provided “safe
rooms” for celebrities to interact via video and text chat with their fans.
• Provided oversight and recommendations for short and long-range planning of all technology initiatives:
vision, goals, program objectives/strategies/activities, infrastructure, stang, training, evaluation,
budgeting, vendor relations with competitive bidding, and collaborative agreements.
• Served as a clearinghouse of information on trends, research, applications, and eective practices related to
the use of technology in the entertainment and internet industries for c-suite meetings of a critical nature.
• Supervised the global oversight of competitive bidding, vendor relations, and IT asset audits.
• Recruited, hired, trained, and managed a sta of 35-50 content moderators and ve managers to maintain
24/7 operations.
Education
Master of Business Administration
December 2024
Distinguished Scholar, GPA 4.0
Colorado State University – Global Campus
Degree Specialization: Information Systems Management
Bachelor of Science
Management Information Systems and Business Analytics
October 2022
Summa Cum Laude, GPA 4.0
Colorado State University – Global Campus
Degree Specialization: Business Administration
Memberships & Aliations:
• Golden Key International Honor Society
• Sigma Alpha Pi Leadership Honor Society (National Society for Leadership and Success)
• Sigma Beta Delta Honor Society for Business, Management, and Administration
Licenses & Certications
SAS-CSU Global Academic Specialization in Statistics Organization Planning and Development for the 6 σ
and Data Mining for Business Intelligence, 2022 Black Belt, 2023
Google Project Management Certicate, 2023 Team Management for the 6 σ Black Belt, 2023
Agile Project Management, 2023 Project Execution: Running the Project, 2023
Project Planning: Putting It All Together, 2023 Project Initiation: Starting a Successful Project, 2023
Certications can be veried via LinkedIn
